FAQ's Frequently Asked Questions
Below is a list of FAQ Categories. Click a category to expand it and view the questions contained within. Following this, click a Question to view it's Answer
FAQ Categories (click for Questions and Answers)
| The Website |
- Q: How can I contact you?
A: At the top of this page, you will see the words 'contact us'. From there you will be able to write your message and send to the relevant department. We are keen to hear your views, good or bad so please do not hesitate if you wish to air your opinion. You will usually receive a reply within 24 hours.
- Q: What if my question is not answered in these FAQ's?
A: Please contact us at customerservice@blackjackfactory.com and we will be more than happy to answer any question you have.
- Q: What is the tutorials page?
A: The free tutorials page has been designed to help trainee casino dealers master their skills. These powerpoint presentations will educate and test, which will improve both speed and accuracy. They are aimed at casino dealers but there is no reason players should not also use them.
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| The Instructional Videos |
- Q: Are the DVD's aimed at players or dealers?
A: We aim the content at both players and dealers. As a player we will teach you the rules of the games, help you understand the house advantage, different methods of play and the results you can expect and much more.
As a dealer, we show you the technical skills you will need to learn to master the games. Understanding the bets, shortcuts, chip-handling skills and much more.
- Q: Do I have to watch the entire video presentation in one go?
A: The DVD content is presented in chapters. You can go at your own pace. We find it's best to have a full understanding of the chapter you have just watched before moving on to the next.
- Q: Which casino table games are featured?
A: At this time, we have Blackjack, Roulette and Craps available. In the future, we may go back into the studio to film more games. Please feel free to contact us if you think another game should be included.
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| Payments |
- Q: Does The Blackjack Factory offer discounts to bulk purchasers?
A: Yes. Please contact us at orders@blackjackfactory.com to express your interest in a bulk order and we will reply with the discounted price.
- Q: What forms of payment does The Blackjack Factory accept?
A: The Blackjack Factory accepts Visa, Mastercard, American Express and Discover. Please contact orders@blackjackfactory.com for more details regarding payment methods. Note. All prices are subject to change at any given time.
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| Cost |
- Q: How much do the DVD's cost?
A: We are offering the set of three DVD's (Blackjack, Roulette and Craps) for the bargain price of USD$49.95 (plus $12.95 postage).
- Q: Which currency does The Blackjack Factory use?
A: All prices are in United States Dollars.
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| Order Status/Shipping |
- Q: How do I know my order was shipped?
A: Our system will automatically email you an order confirmation once you have placed your order. We will email you a second time to let you know that your order has been dispatched. When you receive your Blackjack Factory products, you will also find your invoice. If you require an invoice to be email to you, please contact orders@blackjackfactory.com.
- Q: How long will it take to receive my DVD order.
A: Delivery times are dependant on the postal service. On average domestic orders take 4 to 12 business days from shipping date. International delivery times average 7 to 21 business days from shipping date. Delays can increase the delivery times. For domestic orders at least 4 weeks must elapse from the date of shipment before we can take further action on packages that have exceeded the average delivery time. For International orders at least 8 weeks must elapse from the date of shipment before we can take further action on packages that have exceeded the average delivery time.
- Q: How much will it cost for shipping?
A: The Blackjack Factory offers a standard postal charge of US$12.95 for the three titles. If you require a faster method of delivery, please contact us for options. However, this is likely to increase the postal fee.
- Q: Will I have any problems receiving the DVD's in my country?
A: The Blackjack Factory is not aware of any export restrictions for these products.
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| Returns |
- Q: What is The Blackjack Factory's policy on returns?
A: We guarantee that your merchandise will arrive in satisfactory condition. In the unlikely event that you receive a defective product, you may return it and have the same product replaced. Please contact returns@blackjackfactory.com if you would like to arrange a return.
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| Backorders |
- Q: Do you ever run out of stock?
A: We carry a complete inventory of every item that we sell. Our purchasing department makes every effort to ensure that we have adequate stock to always serve our customer's needs. However, in the unlikely event that we misjudge the demand for a product or title, we will keep your backorder on file and ship it to you as soon as stock arrives to fill your order.
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| Privacy / Security |
- Q: Does The Blackjack Factory disclose personal customer information to anyone outside the organization?
A: The Blackjack Factory contracts with certain trusted companies to act on our behalf by performing such functions as fulfilling orders and delivering packages. Those entities are provided with only the information needed to perform their specific function and may not use such information for other purposes.
- Q: What does The Blackjack Factory use your personal information for?
A: To build your account with The Blackjack Factory.
To process your orders.
To personalize the delivery of contents to you.
- Q: What kind of security does The Blackjack Factory use when processing credit card payments.
A: As a Paypal user, we protect sensitive information using state-of-the-art encryption, so your data is not available to anyone.
Our proprietary risk models help detect and predict fraudulent transactions - before they affect your business.
We use industry-recognised AVS and CVV2 checks to thwart identity theft.
And we employ patent-pending bank account verification as an additional level of authentication.
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| Contact |
- Q: Can I contact The Blackjack Factory by telephone?
A: Yes. If you are outside Australia, it's 61 (country code) followed by 434 859 207.
If you are in Australia, it's 0434 859 207.
- Q: Where are The Blackjack Factory offices located?
A: The Blackjack Factory offices are located at:
69 McBeth Way
Kardinya 6163
Western Australia
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The material contained on The Blackjack Factory, including all portions of the Web Site, content, site design, text, graphics, and the selection and arrangement thereof are Copyright © The Blackjack Factory ALL RIGHTS RESERVED.
All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
No material from the Web Site or any web site owned, operated, licensed or controlled by The Blackjack Factory, may be copied, reproduced, republished, posted, transmitted or distributed in any way. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with The Blackjack Factory. The use of any such material for any other reason, on any other web site, or the modification, distribution or republication of this material without prior written permission from The Blackjack Factory is strictly prohibited.
